For technical support, warranty information, and status of updates, press one. To dial your party directly, press nine. To repeat these options, press the star key."
My experience with VIZIO is perhaps the best experience that I have ever had with any customer service department. It is at the very least, the best experience I have ever had with an electronics company. It's all too common with customer service lines for it to take hours to reach someone. Even with the creation of digital support, it still seems to take forever to talk to a live person. Some companies outright make you utilize digital support and take away live support. This was not the case with VIZIO.
This company makes a lot of electronics, which means that they probably receive a high number of phone calls. They are most well-known for their televisions and sound bars, but they also take part in viewer data compilation and advertising. Most of their phone calls are probably of technical notice, but there are probably other phone calls too.
I called VIZIO because I needed help with the integrated Roku features. I was having a hard time getting my remote to work correctly within some of the apps and wasn't sure where the problem was coming from. My television was only a month old, so for the price I paid, I expected it to work perfectly.
When I called this number, I was greeted by an automated voice message that stated, "Welcome to VIZIO." Then the directory started, but it was super simple. Instead of being an extremely long directory that wasted my time, it gave me two options. It stated, "For technical support, warranty information, and status updates, press 1. To dial your party directly, press 9." I clearly had no idea what my party would be, so I simply chose one so that I could get technical help.
I was ready for another directory that was going to give me a list of options, but instead, the automated voice message stated, "Calls may be monitored or recorded. Please hold while we connect you with the next available representative." It took me less than a minute to get to this point, and then to my delight, I did not even have to wait long on hold.
In about two seconds more, I was immediately connected to a representative named Ashley in South Dakota. Ashley listened to me while I explained what was wrong, and then she offered me a few troubleshooting tricks that helped me get the remote correctly connected to the television again. Resetting the pairing was all it took to get back on track.
Based on this experience, I would feel comfortable recommending VIZIO's customer service line. It actually connects you with live support, and it does so promptly and without forcing you to navigate convoluted directories. If my experience with Ashley is any guide, that support is friendly and genuinely helpful.
This is VIZIO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VIZIO agent. This phone number is VIZIO's best phone number because 19,386 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-849-4623 include Refund a Charge, Account Access, Warranty Claim, Return a Product, Device Support and other customer service issues. The VIZIO call center that you call into has employees from South Dakota, California and is open 24 hours, 7 days according to customers. In total, VIZIO has 2 phone numbers. It's not always clear what is the best way to talk to VIZIO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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